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1.
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What is your returns policy ?
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Due to the nature of the product, all sales must be final. We cannot accept returns except in the case of media with defects, which will be replaced at our expense. Please ensure you have requested the correct clip when ordering, the clip number can be found on the clip preview page.
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2.
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What formats do you supply the clips in ?
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We provide the Standard Definition clips in Broadcast Quality NTSC (720x486 29.97fps 8 Bit Uncompressed 4:2:2) and PAL (720x576 25fps 8 Bit Uncompressed 4:2:2). We also sell Hi Quality H264 encoded m4v's (640x480 25fps, twice the quality of other sites!) for multimedia or Podcast presentations; these are also available to download watermarked for preview and offline editing.
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3.
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What pixel resolution are our HD clips ?
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We use a DVC-PRO HD 1080 codec for our HD footage in both progressive and interlaced formats. The actual resolution of these HD clips is 1888 x 1062, rather than the full 1080 number of horizontal lines. This is an industry standard for HD-Cam as a 1888 x 1062 rectangle is contained within a 1920 x 1080 frame and will maintain compatibility with analogue signals, which can often become distorted close to the edge of the frame. It also increases the chance that a digital signal being played on over-scan enabled equipment will display the entire picture visibly. For more information consult Wikipedia.
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4.
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How are the lower resolution MPEGs encoded ?
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Our lower resolution clips are currently encoded using the high quality H.264 codec commonly used for iPod media and can also be played using a standard media player such as QuickTime.
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5.
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Do you offer FTP download of purchased clips ?
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Yes, All purchased clips will be made available for download via FTP. However Since broadcast quality and HD clips can be extremely large, this option is only recommended if you have a reliable, high-speed internet connection available.
If you have problems downloading large files from the net the clips can be burnt to DVD and sent to any address supplied, (note; there will be additional costs involved for this option, postage & packing plus materials to cover additional work). Please contact us with any questions before making a purchase.
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6.
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Why isn't my download available immediately ?
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Even though we are an internet-based company, real people at our facility will do most of the work in processing and delivering your order. This means that it will take some part of a normal business day (GMT) to process an order, even for a download. In the Future we hope to automate and streamline this process, but for now, real people must process each order during normal business hours.
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7.
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I've paid for my clip. When can I download it ?
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Our broadcast quality clips are too large to permanently store on our web servers so once we receive an order from you we upload them to a collection part of our server and then email you with a temporary address you can download them from. We aim to do this within 24 hours of receiving your order.
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8.
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Can I reuse the material I have paid for ?
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You are free to use the material you acquire from us as many times as you like. Once it is downloaded you are free to keep it and re-use it in future projects in all media throughout the known Universe. We only charge for the handling and delivery. If you need to download it again within a week you are free to do this. If you have then deleted the media and need it again for a future project you will need to pay our download fees again.
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9.
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Does the purchased version have a watermark ?
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No, Watermarks are only present on the free to download preview .flv and .m4v files. All purchased material is clean.
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10.
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What am I paying for ?
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Even though we are an internet-based company, real people at our facility in London do most of the work in processing and delivering your order. The lab fee covers the real costs associated with processing each order, both in human terms and in the costs of bandwidth, storage, and other technology.
We hope that by keeping our prices as low as possible in this way we can make this historic material as widely available as possible.
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11.
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NASA and other space agencies have their own media centers to supply material for free. So why use Footagevault ?
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We have worked with NASA's film archives for over a decade now on various film and television projects and have a lot of knowledge about the range of footage acquired and held at the different NASA centers which covers their immense range of manned space flights and robotic missions. So we might know of material that is hard to locate through the main NASA media centers.
Important to remember:
When you order footage from NASA they send you tapes. You pay for the FedEx bills, the stock and copying costs for material before returning it. There might be further costs for digitizing it and maybe even standards conversion costs from NTSC to PAL. The clips you download from us save you money on all these extra costs, and can be instantly imported into any Quicktime based editing platform (Final Cut Pro, Avid, Premiere Pro, iMovie, After Effects, etc).
Footagevault strives to keep its carbon footprint as low as possible. We ship the tapes to our offices and upload the clips to our server for you to browse so you don't have to ship anything. Where possible we encourage all our customers to download the media rather than posting it out to them on magnetic tape and plastic optical discs which can't be easily recycled. Our invoicing and data storage is all electronic and our electricity used in our main office is currently supplied by Ecotricity and comes from 100% renewable resources.
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12.
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Do you offer bulk discounts ?
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Yes, Please contact us with your requests for specific details.
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13.
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Where does the footage come from ?
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Our public domain footage has been collected over the years from archives in the United States of America, housed at the Johnson Space Centre in Houston, the Jet Propulsion Labs, in Pasadena, Los Angeles, and at other NASA centers around the country.
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14.
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How are the clips priced ?
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We have priced our clips on a per second basis. Prices currently range from $8.00 per second to less than 10 cents per second. The rate is based on the quality and rarity of the material. We try to be cheaper than most of our competitors as we feel that this material should be as accessible and affordable as possible. Our charges are therefore kept to a minimum to cover our server and traffic costs and the time it has taken us to create and maintain this web site.
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15.
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What subjects are covered in your collection ?
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Our archives currently cover robotic and human spaceflight stories, and mostly span the last half of the 20th Century and the first decade of this Century.
Only around 20% of our collection is currently on line so if you cant find what you need are after searching here then contact us to tell us what you are looking for and we can advise you if we hold it in our archives or if not how you might be able to acquire it from NASA yourself.
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16.
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What is public domain or royalty free material ?
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Public domain footage is material that is not in copyright and is not subject to licensing restrictions.
Most of the material we currently hold is produced by American government agencies, such as NASA or the US Air Force, for material from the European and Russian Space Agencies please contact us.
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17.
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Can I sell my own archive through your web site ?
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Yes. Currently all of the material Footagevault distributes is from our own archive, but we are happy to host other archive material through this site too. If you are looking to release the value of your own footage collection please contact us here.
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18.
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What are the copyright guidelines for NASA footage ?
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The NASA guidelines on copyright can be found in NASA's policy guidelines.
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19.
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Why does some footage have an interlacing property ?
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Where the standard definition footage has been converted originally from NTSC to PAL, it has an interlacing property. You can de-interlace it using one of the Avid's video filters or by manually removing a single field. If you are working in a progressive AVID project you will need to import the clips into a new interlaced AVID project first to achieve the best de-interlacing results. Then export the clip as a Quicktime file again before re-importing it back into your progressive project. In a Final Cut Pro project you should be able to de-interlace the clip on the timeline in any project by applying a de-interlacing filter.
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20.
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How do I download my files ?
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To download your files, you need to right click each file if you are using a PC. This might differ if you are using a Mac.
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21.
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How long will it take to download my files ?
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The download time will depend on the speed of your Internet connection; for example if you have a 2Mbps connection then we estimate 1 GigaByte will take about 90 minutes.
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22.
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What other services do you offer ?
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Please visit our affiliated sites for other services:
GovEd Communications
The Attic Room
IT Centa - IT Consultancy
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